Some of the reasons are listed below:

• MAP Policy

• Difficulty in ordering

• Split finishes or split design

1. MAP Policy: Some manufacturers have instituted a minimum price advertising (MAP), which simply means that we are not allowed to advertise discounted pricing or must comply with no lower than the manufacturer’s mandated discounted pricing. Although we may NOT ADVERTISE certain discounts, once our loyal customers enter our physical store or as you, our online customer enters our online showroom by clicking the buy button, you will then see our online pricing. You as a savvy online purchaser can accomplish your goal with just a few additional steps.

• To enter our online showroom, click the BUY BUTTON. You will be in our showroom and will be able to see our pricing at that time.

• If you choose to buy the item, continue the process.

• If not, click on EMPTY THE CART (which is at the top right corner of the page) which cancels the purchase. At this time you can either continue shopping or leave the site.

• If you have multiple items, and only want some of the items change the QUANTITY to “0” next to the unwanted items and click MODIFY CART (which is below the cart on the left).

• Then you may continue shopping or process your order.

2. Difficulty in ordering: We restrict some purchases to phone only because of information needed to order. Some items include, but are not limited to: mortise locks, rim locks, Cremone bolts, custom knobs & lever sets, etc.

3. Split finishes: When you require a finish on the outside of your door hardware that is different from the inside you must order that item by phone.